Privacy Policy for Beta Service
Last updated: October 18, 2007
ProQuo’s business is dependent on you, our customer. Our success is centered on building, cultivating, and delivering upon a trusted relationship with you.
ProQuo’s privacy promise is founded on the simple notion that your information belongs to you. It’s your information, not ours.
ProQuo is committed to establishing the highest levels of confidentiality and security with respect to your personal information. It’s our responsibility to protect your information and privacy at ProQuo, and we take that very seriously.
ProQuo’s privacy promise lets you decide who can have access to your personal information. It’s your decision, and that’s final.
We are proud of our privacy promise, the practices we have, the dedication of our staff in preservation of your privacy, and the power of our security to protect your information and how it’s used to provide you service.
ProQuo is a licensee of the TRUSTe Web Privacy Seal Program. TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. The privacy statement covers the Web site www.proquo.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact us at privacy@proquo.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php TRUSTe will then serve as a liaison with us to resolve your concerns.
With respect to any personal information that you provide to us:
- It’s your data, we use it only with your permission, and you have the right to delete it.
- You can see and edit all of your personal information for free.
- You can take your personal information anywhere we have access – we’ll help!
- We only provide your personal information to a third party upon your specific instruction – and we only provide what is necessary to carry out your request.
- We keep track of who you have provided your personal information to through ProQuo.
- (During maintenance cycles and system down time, you may not be able to access your account for brief periods.)
- Your Personal Information
In order for ProQuo to provide its service, we need you to provide your name, address, email, and a new password in order to create an account (“Personal Information”). Your name, address, and email are required for us to perform certain services for you, and a password is needed so that you may access your account.
- Additional Voluntary Information
ProQuo may also invite you to provide information that describes your interests, hobbies, lifestyle and/or other information that may enable ProQuo to provide a more fulfilling and beneficial experience for you (“Voluntary Information”). At all times, the information you provide to us above and beyond Personal Information is voluntary. ProQuo will never sell, license, or rent your Voluntary Information in connection with your Personal Information for any reason to any person, any place, or anything without your permission.
- ProQuo’s Access to your Personal Information and Voluntary Information and Security
We maintain physical, electronic, and procedural safeguards to protect against loss, misuse, or unauthorized access to information under our control. We work to protect the security of your Personal Information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you transmit.
Access to your Personal Information and your Voluntary Information is restricted to those of ProQuo’s employees and contractors/consultants who absolutely require such information to provide our services, develop new services, and improve and or enhance our services. All employees and contractors/consultants who do have access have passed background checks and are subject to rigorous confidentiality requirements and obligations. Individuals who violate or fail to meet these requirements and obligations may be subject to dismissal, discipline, and/or prosecution.
- How ProQuo uses your information
ProQuo’s use of your information is restricted to the practices required to perform the following:
- to fulfill your requests for services provided by ProQuo
- to fulfill your requests for products and services provided by third parties which require certain information to provide such products and perform such services that you request
- to fulfill your requests to attempt to seek removal of your name and address and other Personal Information from the Data Companies (as defined in our Terms of Use)
- to fulfill your requests to attempt to add your name and address and other Personal Information to the Data Companies
- to create, develop, perform, sustain and otherwise operate our services
- to deliver service updates, administrative notices, communications and other notifications related to your use of our services
- to perform product development, research, planning, problem identification, and/or error detection
- to aggregate and depersonalize (anonymize) your information for the purposes of identifying other products and services that you may be interested in
- to identify potentially fraudulent behavior or behavior that is a violation of the Terms of Use or Privacy Policy
- to verify, authenticate and validate that you are who you say you are, using third parties and using commercially reasonable efforts
- Personal Information and Third Parties
In the course of performing our services, ProQuo will communicate with third parties by connecting electronically, providing electronic media, communicating via email, communicating via postal mail and through other methods of contact. Upon your selection of those services and your wish for ProQuo to attempt to and/or complete fulfillment, ProQuo submits only the Personal Information required by the third party to perform the Service.
In some cases, and upon selection by you, ProQuo will present third party web sites for you to individually review and provide the data required for this third party to perform its services for you. You may elect to provide your personal information or not to such third party. While ProQuo may present third party web sites to you because we believe that they are important companies/providers of such service, or they may be companies/providers actively involved in the use of your Personal Information for marketing purposes, ProQuo is not affiliated with these third parties.
You decide which services you wish to use and to whom your Personal Information may be disclosed. When selecting services or products that are fulfilled by third parties, the information disclosed to those third parties will only be the information required by those third parties to fulfill your request.
Services you may have registered for appear in your personal dashboard once you have logged into your account. If you wish to unsubscribe from any of the third party services you have the opportunity to sign up for through our web site, you may generally go about accomplishing that in three ways. When you select the option to stop a particular service, you will be given specific instructions from the dashboard how to go about removing yourself from that service. Depending on the service you are unsubscribing form, the process to end that service will include one of the following three methods:
- We will automatically submit your name/address removal request to the service/organization selected on the dashboard.
- We will redirect you to that particular company’s web site where you can follow unsubscribe directions.
- We will present you with a form for you to fill out, sign and mail to the company from which you wish to unsubscribe.
In addition, our web site may include links to third party sites. This Privacy Policy does not apply to sites outside of the ProQuo web site to which it may link.
Third parties may have different privacy practices and policies than ProQuo. You may wish to review the practices and policies of those third parties. ProQuo is not responsible for their privacy practices.
If you chose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him inviting him or her to visit the site. ProQuo does not store this information.
- Account Settings
Once you have become a member of ProQuo you will have access to your personal information through your Account & Settings page. You have the ability to update and/or delete your information here. This area of our website also allows you to update your email communication preferences. You can opt-out of any communications you receive from ProQuo here.
- Personal Information will not be disclosed without your consent
ProQuo will never sell, license, or rent your Personal Information.
ProQuo makes your Personal Information available to you and to third-parties that you elect to disclose to for the purposes of providing you services.
- Aggregate Information
ProQuo will aggregate, depersonalize (anonymize), and derive data from customer interactions with the ProQuo web site and disclose this data in a depersonalized (anonymized), non-personally identifiable form. We do this to build our relationship with our customers to create opportunities for customers to get want they want, and get rid of what they don’t want. When ProQuo performs these actions, your Personal Information is not included. ProQuo performs these actions when
- Engaging marketers, publishers, advertisers, merchandisers and other sellers to prepare and or offer opportunities for ProQuo to offer to our customers
- Compiling statistics and analysis that may be interesting and beneficial for users of ProQuo services
- Transforming information in attempt to create interest and access to Proquo customers for their benefit
- You control your information distribution to ProQuo access points
As a customer of ProQuo, you may move or otherwise transport your Personal Information to any access point that ProQuo makes available to you or has connected with. You decide if you wish to move or otherwise transport this information. ProQuo will not transmit, move or otherwise transport your Personal Information without your permission or consent.
- ProQuo use of Cookies and Beacons
To improve Proquo product and services, this site, and your experience, we use cookies on our Proquo site. Cookies are pieces of data, such as text, that is sent by our web server to your browser, which is then sent back to our web server each time your browser accesses our site. Just like banks and other financial institutions, we will encode our cookies to ensure that ProQuo only servers can interpret and decode the information which is stored in them.
In general, Proquo will set, assign, and access cookies on your computer to track and log your use of the ProQuo site, improve personalization such as in the offer or presentation of products and services that may be appropriate and relevant to you, and generally enable the gathering and analysis of anonymous information to improve our products, services, and your interaction with the site.
Most browser defaults are set to accept cookies but you can always turn them off. When you turn off cookies in your browser settings, certain features, functions and general site ease of use may be adversely impacted.
ProQuo also uses web beacons. Web beacons can be objects, images, data, or code that is embedded in the web pages of web sites or emails to track and measure traffic, usage and activity statistics. Common uses of web beacons for measurement include identification of the page or place on the page in which users or customers leave a web site. Information like this is gathered by companies like ProQuo to better understand where we need to improve our experience for you to remain on our site. ProQuo, or third parties we contract with to work on our behalf to support our relationship with you may use beacons to analyze site activity for the purpose of improving our services, products and overall site.
- Circumstances when your information could be disclosed without your permission
ProQuo’s commitment to your privacy and protection of your Personal Information is a pillar of our responsibility to you and a practice of our business. In limited circumstances, ProQuo could require disclosure of your Personal Information to protect our rights. These circumstances include:
- When obligated under applicable laws or regulations, specifically court orders or judicial proceedings.
- When necessary to identify, prevent, predict or otherwise hinder potentially prohibited, illegal or harmful activity
- When you violate this privacy policy, the Terms of Use, or other practice employed by ProQuo to protect its customers or its business
- Your information and ProQuo Change of Ownership
As a business entity, ProQuo may engage in business transactions such as a merger, acquisition, transfer and or sale of all or substantially all of its assets. Your membership at ProQuo, servers and records containing your information, aggregate information and file logs, as well as all the other business, resources and technology will in most cases be part of the assets acquired, transferred, or sold in such business transactions. In the event that such a transaction occurs, a notice will be posted on our web site and you may be notified by email, or other appropriate method.
If such a business transaction should occur, ProQuo will use its best efforts to support a transition of this privacy policy to the new entity to the extent required by applicable law.
Customers who have closed and or otherwise deleted their account with ProQuo will not be contacted.
- Member Communications and compliance with CAN SPAM Act of 2004
When you sign up at ProQuo, we will ask you to elect whether or not you wish to receive our newsletter. You have the option of selecting to receive the newsletter, or not selecting and thus not receiving the newsletter. Proquo is fully compliant with the CAN SPAM Act of 2004.
Also, you can always choose to change the settings in which ProQuo communicates with you. In fact, and while we certainly do not prefer this, you can stop all ProQuo communications with you, if you are a member, by logging into to your account and changing your settings.
- Back-up files, logs and data storage
To deliver our products and services, improve our members’ experience, and to develop and or enhance products and services, ProQuo uses log files on both the client and server side of our applications. These files are used to analyze site activity, site performance, and user activity. Generally, we may capture browser type, IP address (internet protocol address), date/time stamp, usage of the site, ISP (internet service provider), and exit and or referring pages. We also capture and back-up user internet actions we have taken on your behalf and request such as products and services you select to receive, buy or otherwise purchase through ProQuo. We store this data so that when you log-in to your account, you can generally view your account activity and keep track of where you have elected to send your information and or remove your information. In addition, we store this data to anonymize and aggregate for the purpose of analysis, product development, and generally to enable ProQuo to source and deliver relevant products and services to its members.
- Children
The ProQuo site and services are not directed nor intended for children without parental or guardian consent. ProQuo does not knowingly collect Personal Information from children under the age of 13.
- Changes to this Privacy Policy
ProQuo reserves the right to modify and change this privacy policy at any time.
If you find that the changes we make are unacceptable to you, please send us feedback after you have logged into your account. Also, remember that you can simply close your account and delete your account creation information if you no longer can accept this policy or our terms of use.
We reserve the right to modify this policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a prominent notice on our home page.
- Contact us
If you have any questions, comments or suggestions with regards to this privacy policy, please send us an email to privacy@proquo.com.
ProQuo, Inc., 7514 Girard Ave. 1-725 La Jolla, CA 92037
